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Questions about sizing, your order or a return? Send us a message and a real person replies within 24 hours.
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Send us a message
Tell us your order number if you have one, and we will get back to you within 24 hours.
Quick answers
When will my order ship?
Every order ships the next business day with free tracking. You get a tracking link by email as soon as it leaves our warehouse.
Can I return my snowsuit?
Yes. You have 30 days from delivery to request a return for a full refund. Just send us a message with your order number. Refund policy
Which size should I order?
Measure your dog's chest and back length and compare with our size chart. Between two sizes? Choose the larger one. Not sure? Send us your dog's breed and weight.
Can I change my order?
Message us as soon as possible with your order number and we will update the size before it ships.
